How to put in Streamyx PPPoE ID and password after reset modem

How to put in Streamyx PPPoE ID and password after reset modem 1
Innacomm W3400V6 WAN Services settings

Your Streamyx modem internet LED shows red light after reset modem? It means you have missed one important step after restore the modem setting to its factory default setting. In this post, you will learn how to put in Streamyx PPPoE ID and password after reset modem to solve the issue.


I have received many emails regarding Streamyx modem showing red light after reset the modem. Most of them were referring to my tutorial on how to reset Streamyx modem. Once done with the steps, they are seeing the red light and it won’t turn blue or green.

This is because you didn’t put back the information which is needed by the modem to establish the connection to your Streamyx account. Since you have reset the modem, all this information is gone and you need to manually put it back or run a quick setup.

In order to allow the internet connection to be established, the most important step is you need to put in your Streamyx PPPoE ID and password. This is the information that the ISP provides when you register with them.

Note: This tutorial is for TM Streamyx Innacomm W3400V6 modem.

See also how to change Streamyx modem password.


How to put in Streamyx PPPoE ID and password after reset modem

Actually, there are two methods to reconfigure your Streamyx account after reset modem. The fastest way is to use the Quick Setup, and the other one is to manually configure your account.

If you prefer the manual method, the detailed steps are as follows.

  1. Open any internet browser.
  2. Go to
  3. Enter your login detail:
    • Username/ID: tmadmin
    • Password: Adm@XXXX (XXXX is the last 4 digit of your modem MAC address)
  4. Click Login.
  5. Select Advanced Setup menu.
  6. Select WAN Service sub-menu.
  7. Click Add button.
  8. In PPP/PPPoE Username box, enter your Streamyx ID.
    • For example: yourname@streamyx
    • If it is missing, please call 100 for help
  9. In PPP/PPPoE Password box, enter your Streamyx password.
    • Both of this information — Streamyx login ID and password were usually written on the router box by the service technician
    • If it is missing, please call 100 for help
  10. In PPPoE Service Name box, leave it blank.
  11. In Authentication Method box, select AUTO.
  12. Check the box for the following:
    • Enable NAT
    • Enable IPv6 for this service
    • Request IPv6 address
    • Request Prefix Delegation
  13. Check the box for Bridge PPPoE Frames Between WAN and Local Ports.
    • For MTU Size, put in 1492
    • For TCP MSS, put in 1452
  14. Click Next button.
  15. Click Apply/Save button to save the setting.
  16. Done.

Hopefully, you will be able to configure back your Streamyx modem and connect to the internet. I’ve tried my best to explain the details step by step in the above tutorial.

However, if you find them a little bit hard, you can refer to the modem manual on how to use Quick Setup method.

If you have any issues, let me know in the comment.


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