A basic troubleshooting guide for Astro satellite signal issue, this is how you can fix Astro “Service Currently Not Available” (SCNA), the most popular on-screen error message.
According to Astro, the “Service Currently Not Available” and “Pixeling” can be due to a few reasons. Among the possible causes, the most popular reason is weather condition which leads to no or weak satellite signal, usually when in rainy weather.
There are also maybe (very unlikely) due to the misaligned satellite dish, wrong cable connection, or faulty Set-Top Box (STB).
But what if there is no weather issue, you have confirmed you are using the correct cable connection and the Set-Top Box is in good condition, you still have the “Service Currently Not Available”?
See also how to fix Astro “We apologize for the service interruption” error message.
How to fix Astro “Service Currently Not Available” error message
Follow exactly below step-by-step instructions to fix the error.
- Take Astro remote control.
- Press Home button.
- Select Settings menu and press Ok button.
- Select Installation Settings and press Ok button.
- Enter your 4-digit PIN in the Pin Entry (Default PIN is 0000).
- Select Satellite Settings and press Ok button.
- Make sure the Input Source is set to LNB and the LNB Type is set as Universal.
- Press Ok button to continue.
- Make sure the Entry Point is set to 1 MEASAT 3(VL) and press Ok button to continue.
- Wait for the signal to be locked and press Ok button to continue.
Done. Please check whether the issue is resolved.
In most cases, these steps will fix the error. However, if the issue still persists, you can call their customer service for further assistance or contact Astro on Twitter.
Astro customer service numbers are as follows:
- +60 3-9543 3838
- +60 3-7494 5000
They will most likely ask you to do some basic satellite signal checking and will arrange for technical support by a 3rd party.
I have a very bad experience with Astro technical support which led me to terminate my Astro account. Didn’t know that I will be charged even the fault was done by their side.