TM Streamyx wireless connection issues and fixes

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TM Streamyx troubleshooting
TM Streamyx wireless connection issues and fixes

I realized that some of you may have trouble with TM Streamyx wireless connection, so I decided to compile all the known connection issues and fixes and summarize in this one comprehensive post. This post contains a collection of post regarding how to fix TM Streamyx issues. I will also list down what are the issues you’re facing and followed by how to fix them.

First and foremost, make sure you have an active TM Streamyx account, make sure the LED light for Wifi, Internet, and DSL at the modem is ON. If any of them is OFF, then there is a high chance you have a cable connection problem or your modem is faulty.

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Prerequisite

The most basic thing to do is to restart the TM Streamyx modem. By doing this, you can isolate the possibility of overloaded processes in the modem that impacts performance degradation. Here is the proper way to full reboot TM Streamyx modem or router:

  1. Turn OFF your modem, unplug the cable and wait for 15 seconds.
  2. Plug in the cable, turn ON your modem and wait for 2 minutes.

Now, let see if you have encounter any of the following issues:

TM Streamyx wireless connection issues and fixes

See if you have any of the following issues and fix them.

Forgot Wifi password

Forgot modem password

Can’t connect more than one device to Wifi network

Modem LAN light/led is OFF

  • Make sure the RJ45 cable network is properly fitted into the port at the back of the modem and connected to the PC. Ensure the cable is not faulty.

Modem internet light/led is OFF

  • If your internet light is turned off, it means that the connection between the modem and the internet is not established. Select which mode you are using to connect to the internet:
  • Router Mode: You connect to the internet automatically when you turn ON the modem.
    • Router mode dial up is where you dial Streamyx by entering your Streamyx login ID and password in your modem. The internet light might be turned off because you have entered the incorrect Streamyx login ID and password in your modem.
  • Bridge Mode: You manually dial to the internet using PC.
    • Bridge mode dial up is where you dial Streamyx by entering your Streamyx login ID and password in your PC. The internet light might be turned off because you have entered the incorrect Streamyx login ID and password in your PC.

Modem internet light/led is red after reset

  • Common issue after you reset the modem is the internet light/led turning to red. This is because the modem was unable to connect to the internet using your Streamyx ID.
  • If this issue arises after you reset the modem, you can put back your Streamyx ID and password in the WAN Service setting in your modem configuration page, read how to put in Streamyx login ID and password after reset modem.

Modem DSL light/led is blinking

  • This is the most common issue. Have you restart the modem as per mention above?
  • If yes and the problem still persists. Try to unplug and plug back the telephone cable, make sure the cable is connected properly to the modem.
  • Or try using another RJ11 telephone cable or bypass the splitter.

People are using my wireless network without my permission

Tips to improve Streamyx connection

If you think that you might make the thing worse, do not proceed, please call TM for further assistance:

  • If you are using a TM telephone line, please call 100
  • If you are calling from a mobile device, please call 1 300 888 123

Let me know in the comment if you need any help.

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