TM’s webe data issues and possible solutions

webe

TM’s webe – Data issues and potential solutions

webe, the latest digital mobile service in Malaysia officially launched to public on December 2016. Here I compile few issues you might face when start using webe data together with the possible solutions that hopefully useful.

As a new service provider in Malaysia, there may be a few things to look out such as any issue might surface out when using their service. So I think this post might be helpful to you (and myself in the future) if you ever come across this issue.

Since the most attractive things about webe mobile plan is their unlimited data, hence I decided to share some of the potential issue and possible solutions for reference.

Disclaimer: I posted this solutions on behalf of webe, you can find the original help and support on their website here. All credit goes to the team.

TM’s webe data issues and possible solutions

Issue: I cannot browse internet

Possible cause and solution 1: APN setting in the device might be wrong.

If this is the first time you insert the sim, please ensure the APN setting is set to webe. Here is how you can do it:

  • Login to Self-Care > Subscriptions, and click “Request for APN settings”. Once you save the SMS, the APN is automatically set.
  • You can also set the APN setting manualy. Please check the Access Point Name (APN) setting of your phone is set to “webe”. To check and change, please follow the steps below:

For Android models: 

  • Settings > More > Mobile networks/Cellular networks > Access point names OR Settings > Mobile networks > Access Point Names.
  • Click “Edit the Access Point Names” and change the APN to webe.
  • Leave other fields as-is and Save the new setting. Reboot your phone if necessary.

For iOS models: 

  • Settings > Mobile Data > Mobile Data Network OR Settings > Cellular > Cellular Data Network.
  • Tap the Access Point Name field and change to webe.
  • Leave other fields as-is and Save the new setting. Reboot your phone if necessary.

Possible cause and solution 2: Combination of few factors. Try below:

  • Restart your mobile phone
  • Check to ensure you are connected to webe network
  • Ensure Flight mode is OFF
  • Log-in to your Self-Care account to ensure your Service & Account is ACTIVE
  • Check that your account credit limit in Self-Care is still available
  • Ensure the Signal Level is good
  • Ensure Mobile Data is turned ON
  • Check that the APN settings is correct
  • Ensure that the monthly plan have not reached 100% quota
  • Clear cache and history from browser and try to enter different URL

Issue: My internet is intermittently disconnected

Possible cause and solution: Signal level might be not good.

  • Restart your mobile phone.
  • Check to ensure you are connected to webe network.
  • Ensure the Signal Level is good.
  • Wait for 10 minutes and try again.

Issue: My internet is very slow

Possible cause solution: Signal level might be not good or too many applications running in the background.

  • Restart your mobile phone.
  • Check to ensure you are connected to webe network.
  • Ensure the Signal Level is good.
  • Wait for 10 minutes and try again.
  • Clear application cache and stop all background apps.
  • Close and re-launch the application.
  • Make sure mobile phone internal space is not full.

Note: If non of the above solutions are not working and the issue still persist, please get in touch with their Live Chat in Self-Care or use the Online Web Form, they will get back to you with the solution.

Get stuck in the middle or if you have any questions, let me know your thought in the comment below. Appreciate the knowledge, let your friends know about this post. Like and share this post with your friends.

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